Política de envío
At BoxHeroo, we are committed to providing fast, secure, and reliable shipping to customers around the world.
Order Processing
- All orders are processed within 3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been processed, it will be prepared and shipped through one of our trusted logistics partners.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 8–12 Business Days |
| United Kingdom | 8–12 Business Days |
| European Union | 8–12 Business Days |
| Canada | 8–12 Business Days |
| Latin America | 8–12 Business Days |
| Asia | 8–12 Business Days |
| Middle East | 8–12 Business Days |
| Africa | 8–12 Business Days |
| Australia & New Zealand | 8–15 Business Days |
Please note: Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or high seasonal demand.
Shipping Confirmation & Tracking
Once your order has been shipped:
- A shipping confirmation email will be sent automatically to the email address used during checkout.
- This email will include your tracking number and a tracking link, allowing you to monitor your shipment in real time.
If you have not received your tracking information within 5 business days after placing your order, please contact our customer support team.
Shipping Destinations
BoxHeroo proudly ships to customers in over 100 countries and territories worldwide, including:
- United States
- Canada
- United Kingdom
- European Union
- Australia & New Zealand
- Latin America
- Asia
- Middle East
- Africa
Our international shipping network covers most countries across North America, South America, Europe, Asia, Oceania, the Middle East, and Africa.
If your country is unavailable during checkout, please contact our customer support team before placing your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and, when applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please verify that your shipping address is complete and accurate before placing your order.
BoxHeroo is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will work directly with the shipping carrier to investigate your shipment and provide updates until the issue is resolved.
Customer Support
If you have any questions regarding your order or shipping, we're here to help.
Support Hours
Monday – Friday
9:00 AM – 6:30 PM (GMT)
Email:
info@boxheroo.shop
Business Address:
65 Clifton Street
Lytchett Matravers
London, England
EC2A 4JE
United Kingdom