Privacy policy

Privacy Policy

Last updated: September 19, 2025

At Box Hero, we value your privacy and are committed to protecting your personal information in accordance with applicable United Kingdom data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from our store.

  1. Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • IP address and device information

  • Website usage and browsing behavior

  1. How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Provide customer support

  • Send order updates and notifications

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  1. Marketing Communications

We may send promotional emails regarding products, offers, or updates. You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

  1. Payment Security

All payments are processed through secure payment providers. We do not store full payment card details on our servers.

  1. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings at any time.

  1. Data Sharing

We do not sell your personal information.

Your data may be shared only with trusted third-party service providers necessary for operating our business, including:

  • Payment processors

  • Shipping providers

  • Fraud prevention services

  • Website analytics providers

These providers are required to protect your information and use it only for authorized purposes.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

  1. Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request a copy of your data

To exercise any of these rights, please contact us using the details below.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

  1. Contact Information

Box Hero

Email: boxhero.info@gmail.com

United Kingdom