Privacy policy

Privacy Policy

Last updated: June 25, 2026

At Box Hero, we value your privacy and are committed to protecting your personal information in accordance with applicable United Kingdom data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from our store.

Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • IP address and device information

  • Website usage and browsing behaviour

How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Provide customer support

  • Send order updates and notifications

  • Improve website functionality and user experience

  • Prevent fraud and unauthorised transactions

  • Comply with legal obligations

Marketing Communications

We may send promotional emails regarding products, offers, or updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Payment Security

All payments are securely processed through Shopify Payments and other authorised payment providers where applicable. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.

You may disable cookies through your browser settings at any time.

Data Sharing

We do not sell your personal information.

Your data may be shared only with trusted third-party service providers necessary for operating our business, including:

  • Shopify

  • Shopify Payments

  • Shipping providers

  • Fraud prevention services

  • Website analytics providers

These providers are required to protect your information and use it only for authorised purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request a copy of your data

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

Box Hero

Email: boxhero.info@gmail.com