Shipping policy

Shipping Policy

Last updated: September 19, 2025

At Box Hero, we are committed to providing a reliable and efficient shipping experience for all customers.

Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Destination

We currently ship exclusively within the United Kingdom.

Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays or failed shipments.

Estimated Delivery Time

Estimated delivery times are between 7 and 15 business days after dispatch, depending on the destination and local courier operations.

Please note that delivery times are estimates only and may vary due to:

• customs processing

• weather conditions

• courier delays

• periods of high demand

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking details, allowing you to monitor your shipment status.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact our support team. We will work with the shipping carrier to assist you as quickly as possible.

Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product.

Contact Information

Box Hero

Email: boxhero.info@gmail.com