Shipping Policy

Last updated: June 25, 2026

At Box Hero, we are committed to providing a reliable and efficient shipping experience for all customers.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Shipping Destination

We currently ship exclusively within the United Kingdom.

Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays or failed shipments.

Estimated Delivery Time

Estimated delivery time is 5–12 business days after dispatch, depending on your location and local courier operations.

Please note that delivery times are estimates only and may vary due to:

• Customs processing

• Weather conditions

• Courier delays

• Periods of high demand

• Other circumstances beyond our control

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment status.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate the shipment and assist you as quickly as possible.

Damaged Items

If your package arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the package

• Photos of the damaged or incorrect item

Contact Information

Box Hero

Email: boxhero.info@gmail.com