Refund Policy

We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order, in accordance with applicable UK consumer protection laws.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalised products.

• Opened or worn underwear and socks due to hygiene reasons, unless they are faulty or damaged.

• Clearance or final sale items.

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email:
boxhero.info@gmail.com

Please include your order number and photos of the item so we can resolve the issue as quickly as possible.

Contact Information

Email:
boxhero.info@gmail.com