Refund policy

Refund Policy

We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order, in accordance with the Consumer Rights Act 2015.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items
Certain items cannot be returned, including:

• Personalized products

• Hygiene-sensitive items

• Clearance items

Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5-10 business days.

Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Products
If you receive a damaged or incorrect item, contact us within 48 hours of delivery at:
support@seudominio.com

Contact Information
Email: boxhero.info@gmail.com
Address: Belo Horizonte- MG