Terms of Service

Last updated: June 25, 2026

Welcome to Box Hero. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service.

Please read these Terms carefully before using our website.

General Conditions

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

Products and Services

We make every effort to display our products accurately. However, product colours and appearance may vary depending on your device or screen settings.

We reserve the right to:

• Modify or discontinue products at any time.

• Limit product quantities.

• Change pricing without prior notice.

Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel orders suspected of fraud, abuse, or unauthorised activity.

Pricing and Payments

All prices displayed on the website are shown in the applicable currency and may exclude shipping fees or taxes unless stated otherwise.

Payments are processed securely through Shopify Payments and other authorised payment providers where applicable.

Shipping

Orders are typically processed within 1–2 business days.

Estimated delivery time is 5–12 business days.

Delivery times are estimates only and may vary depending on destination and courier conditions.

We are not responsible for delays caused by:

• Customs clearance

• Carrier disruptions

• Weather conditions

• Incorrect shipping information provided by customers

Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers may request a return in accordance with our Refund Policy and applicable UK consumer protection laws.

Intellectual Property

All website content, including:

• Logos

• Text

• Graphics

• Product images

• Branding

• Designs

is the property of Box Hero and may not be copied, reproduced, distributed, or used without prior written permission.

Prohibited Uses

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with website security.

• Upload malicious software.

• Copy or exploit website content without authorisation.

• Use false or misleading information when placing orders.

Limitation of Liability

To the maximum extent permitted by law, Box Hero shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms of Service shall be governed by the laws applicable in the United Kingdom.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the United Kingdom.

Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this website.

Contact Information

Box Hero

E-mail: info@boxheroo.shop